Services
Our call center provides support across multiple channels, including phone, email, chat, and social media, allowing our clients to connect with their customers wherever they are and through their preferred method of communication.
Our Services
What Service We Offer
Our services are designed to help businesses improve their customer experiences, reduce costs, and increase efficiency.
Call Center
Our customizable services can be tailored to meet the specific needs of your business. We offer businesses the ability to reduce costs, increase efficiency and profitability, and improve customer satisfaction and retention. Contact us today and learn more about how we can help.
Debt Collection
We have the resources and expertise to handle debt collection efficiently, reducing the time and effort required to recover outstanding debts. We help businesses recover debts while maintaining good customer relationships, avoiding damage to the company's reputation.
Inbound Requests
Our representatives are trained to handle a variety of inbound customer inquiries, including sales calls, technical support, and customer service. Our experienced sales representatives use a consultative approach to generate new business and increase revenue.
Virtual Assistance
Our virtual assistants can perform a wide range of duties, including answering emails, managing social media, scheduling appointments, and more. We help individuals and businesses become more efficient and productive by handling tasks that would otherwise take up time and resources.
Live Chat Support
We provide chat support through a variety of channels, including website chat, mobile chat, and social media messaging. We make sure that customers can easily engage with businesses in a more personalized and timely manner which results to a better customer satisfaction and loyalty.
Our Expertise
5 Years of Experience In Call Center
Our professional agents are equipped with the right skills, knowledge, and attitude to handle customer inquiries and complaints with a smile, building trust and loyalty with customers.
Not Enough Time In The Day? Message Us Or Give Us A Call!
We offer personalized service by assigning dedicated account managers to each of our clients, ensuring that they receive the individual attention and customized solutions they need to achieve their business goals.
How We Work
We Communicate To Get Your Business to The Next Level
Our team of professionals are always on-hand to provide assistance, answer questions, and handle customer inquiries and complaints, ensuring that our clients never miss an opportunity to engage with their customers.
Professional Staff
Personalized Service
Customizable Services
Quality Assurance
Years of Experience
Calls Per Day
Clients' Feedback
What Our Clients Say About Us
CEO
"I have been thoroughly impressed with the professionalism and quality of service provided by Callers Central. Their team of call center representatives are knowledgeable, patient, and always go the extra mile to ensure our customers are satisfied. We have been able to outsource our customer service and technical support needs to them, allowing us to focus on our core business operations. The level of flexibility they provide has also been a huge asset, as we have been able to scale our services up and down as needed. I highly recommend Callers Central to anyone looking for a reliable and effective call center solution."
Manager
"Partnering with Callers Central has been one of the best decisions we've made as a business. Their call center services have helped us to significantly improve our customer satisfaction and increase our sales revenue. Their team of professionals are highly trained and experienced, and always maintain a positive and professional demeanor. We appreciate their ability to handle a high volume of calls while still providing personalized service. We have complete confidence in their ability to handle our customers and represent our brand in a positive light. I highly recommend Callers Central to any business looking for top-notch call center services."
CMO
"Callers Central has been an essential partner in our business operations for several years. Their call center services have allowed us to focus on our core competencies while still providing excellent customer service to our clients. Their team of representatives are knowledgeable, friendly, and always go above and beyond to ensure our customers are satisfied. We have also utilized their answering services during off-hours and have received nothing but positive feedback from our customers. We have complete confidence in their ability to provide high-quality call center services, and we look forward to continuing our partnership with them for many years to come."
Director of Operations
FAQ
Popular Questions
Below are the frequently asked questions and the respective answers.
A virtual call center is a call center where agents work remotely from home or other locations, using a combination of telephone and computer systems to handle customer interactions. Virtual call centers can be used for inbound or outbound call handling, and can provide significant cost savings and flexibility for businesses.
Other than our client's way of measuring performance of the agent based on the system or metrics that they're using, Callers Central also use a range of metrics to measure performance. The metrics include the average handle time, first call resolution rate, customer satisfaction scores, and sales conversion rates. These metrics are used to track agent performance, identify areas for improvement, and optimize call center operations.
Callers Central is a blended call center that handles both inbound and outbound calls, often with the same group of agents. This allows the call center to balance incoming and outgoing call volumes and optimize agent utilization.
Our agents are typically using the client's current system. They're just oriented by the client on what software or system to use, and the agent can start working right away. Callers Central use a combination of computer systems, telephone systems, and software applications to manage customer interactions. Most of our staff or agents are working remotely from home or other locations.
We collaborate with any collaboration apps and platforms that the client prefers. Platforms like Google Chat, Slack, Microsoft Teams, Asana, Trello, and just any other collaboration tools can be used by our staff.
Since Callers Central's services are customizable, we usually just work according to the needs and budget of the client. The prospective client usually contacts us and share their needs. You can email us at info@callerscentral.com.
"I have been working with Callers Central for several years now, and I can honestly say that their call center services have been a game changer for my business. Their team of professionals are knowledgeable, reliable, and always provide exceptional customer service. They have helped us to increase our sales, improve our customer satisfaction ratings, and have even helped us to recover outstanding debts. I appreciate their ability to customize their services to meet our unique needs, and their willingness to go above and beyond to ensure our success. I would highly recommend Callers Central to any business looking to improve their customer experiences and achieve success."